Entrepreneurship and doing the impossible.

Entrepreneurship and doing the impossible.

Imagine the situation – you are a bank manager and the man sitting opposite you is pitching his business idea. He is going to sell a cartoon mouse to the public and build a business empire on the back of its success.

Now most bank managers I know would have been reaching for the security guard after the first few minutes, how can a guy be so crazy!

Entrepreneurship and doing the impossible.

I am of course talking about Walt Disney who literally created a $49 billion annual turnover company (or thereabouts on current performance) from the strength of a cartoon mouse.

You also probably know that Disney’s first attempt at an animation company went into bankruptcy? He did not allow this to stop his dream of initially building an animation business around a cartoon mouse and the rest as they say is history.

The lessons an entrepreneur can take from this is failure does not define who you are, and if the desire is strong enough you can do the impossible including building a company worth over $96 billion in market capitalization value.

Entrepreneurship and doing the impossible.

 

 

 

 

 

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Customer Services Skills

Better Customer Services Skills

I recently made a hotel booking via hotels.com to stay at a Hilton Hotel. I put a request with the booking to say I would be arriving late and requested confirmation that this was OK.

customer services skills

Nothing happened, so I thought perhaps Hilton Hotels need some customer loving TLC advice! In the end I found a Facebook page for them and posted a message. Bearing in mind this was a Sunday, I received a response within 2 hours and was given the email ID of someone to write to directly.

I emailed (still on Sunday) and received two further email ID's for both the Front Desk Manager and Head Concierge at the hotel I was due to stay in. I emailed both of those, expecting a response on Monday, due to time differences. Guess what within another hour I had responses back from both, answering my query and thanking me for using Hilton Hotels, plus their mobiles in case I had any further issues.

Bearing in mind that I had a shaky start (although I acknowledge that the booking engine may have been at fault for my message not getting through to the hotel) what an amazingly speedy response from the Hilton brand and they get my gold star service award. Will I use them again – you bet.

In contrast I emailed an online company about help with social media campaigns and was still awaiting a response after 3 days. They are not going to get an award from me and in fact they have already lost the business.

Which category does your company fall under?

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